Account management

☰ Viewing active sessions and logging out remotely In My WebOké you can see exactly which devices and browsers you are logged in on. If you have stayed logged in somewhere, for exam... ☰ Automatic SEPA payment With direct debit (SEPA) your invoices are paid automatically. That way you can be sure the renewal of your products and domains a... ☰ Activating and stopping automatic direct debit, and what to do if it fails With direct debit (SEPA) you pay your invoices automatically from now on. This way the renewal of your products and domains always... ☰ Am I blocked? Your IP address and our firewall Cannot reach your website, e-mail or FTP while it works for others? The firewall of one of our servers may be blocking your IP add... ☰ Paying via a payment link or QR code (and what to do if it doesn't work) For WebOké invoices and orders, you can pay via a payment link or QR code. You pay quickly and securely, and the payment is then p... ☰ Change contact details and billing details In this article you'll read how to update the contact details and invoice details of your WebOké account: your name, email address... ☰ The AI assistant in the Support centre Do you have a question about your hosting, domain or account? In My WebOké you can ask the AI assistant directly. The assistant kn... ☰ Add or remove domain from hosting package A hosting package can contain multiple domains. In this article we explain how to add a domain to a hosting package, move it to an... ☰ Using a discount code and why it sometimes doesn't work Do you have a discount code, for example from an email from us or from a promotion? Below you can read where to enter it and why a... ☰ Add additional user to WebOké accounts - Manage multiple WebOké accounts with one user You can add extra users to your WebOké account. This is useful when, for example, you want to give your web designer access withou... ☰ How do I enable two-step verification? Two-step verification (2FA) gives your WebOké account extra protection: when you log in, you need a code from an authenticator app... ☰ I can no longer log in: lost email address or phone, or the customer has passed away Normally, you request a new password yourself via Forgot password on My WebOké. You can do this by email, or via WhatsApp if your... ☰ I've already paid, but I received a payment reminder Did you get a reminder for an invoice you've already paid? Usually the payment hasn't been processed yet, or the reminder crossed... ☰ Changing your login address/username You log in to WebOké with your email address as your username. Your login address is separate from the email address where you rec... ☰ Is this email really from WebOké? Recognizing phishing and using the promo code Not sure if an email is really from WebOké? In this article you'll read how to recognise a genuine email, how to safely proceed wi... ☰ Understanding your invoice: line items, pro rata, VAT, and deviating amounts Does the amount on your invoice differ from what you expected, or do you see lines you don't recognize? In this article you'll rea... ☰ Downloading your data or deleting your account Your data belongs to you. In the client portal you can therefore download all your data yourself and, if you no longer want to be... ☰ Credit balance: what is it, how do you pay with it, and how do you get your money back? Credit balance is a balance on your account with WebOké. In My WebOké you can see exactly how much credit you have and what has ha... ☰ Cancelling products and domains, withdrawing a cancellation, and what happens afterwards In this article you'll read how to cancel a hosting package or domain name, how to withdraw a cancellation, and what happens with... ☰ Adding credit to your account With credit you put money on your WebOké account in advance. You can then pay new or open invoices with your credit in one click,... ☰ WebOké handleiding: alles over bestellen, Mijn WebOké, domeinen, hosting en facturen Wil je weten hoe iets werkt bij WebOké? In de complete WebOké handleiding lees je stap voor stap hoe je bestelt en betaalt, inlogt... ☰ Welcome to the new My WebOké: here's what has changed My WebOké, the environment where you manage your products, domains and invoices, has been completely redesigned. We developed the... ☰ Using WhatsApp at WebOke.nl Our support can be reached via WhatsApp number +31 97010255083 Just open a WhatsApp window, start typing your question to us and c... ☰ Switching between multiple WebOké accounts Is your login linked to multiple WebOké client accounts, for example because you have been invited to someone else's account via M... ☰ Searching your entire account with the search bar At the top of My WebOké there is a search bar that searches your entire account: client area pages, products, domains, invoices, t... ☰ Guide for new customers Welcome to WebOké! We are delighted to welcome you as a new customer, and we will do everything we can to be your all-in-one solut...